I'll try this again (this website crashed when first posting this)
Leased phone (January 2017) use for my business. Has had (3) OTA updates since April. Started having issues after 3rd update mid-June (freezes / reboots). Most times have to pull the battery to get it to boot. Have wiped & restore several times, from Settings and Recovery boot menu. Cleared App cache and partition cache. Had the local Sprint Store 'supposedly' flash the OS from a PC but nothing improved. Described these issues below but was only met with a blank stare and an offer to open my wallet to replace with a refurbished phone without knowing what is causing the issue.
On some occasions when the device is not responding it heats up. Messages of Apps that stop responding include System UI, Package Access Helper, Touchwiz and Gmail, among others.
When going to Boot recovery menu to try clearing the partition cache the Android Icon shows up with the message 'Installing system update', which it's clearly not doing. Sometimes that's followed by the icon laying down and the message 'No command'. Does this mean the update didn't properly install? Another message I've noticed once the menu comes up is 'dm-verity verification failed . . . '
Further trying to diagnose, Sprint Zone / Device Diagnostics / Flagged / System Updates - always states 'Update now', but Settings / System Update / Software update message reads 'The latest updates have already been installed (N910PVPS4DPE2 / N910PSPT4DPE2 / N910PVPS4DPE2).
Investigated alternatives with Samsung (they replied the same day, Sprint Community message July 20th still hasn't replied) I can take it to a service center to have the hardware checked for a fee but it is not nearby and I'd like to first understand what the issue is.
From what I've described does anyone know what could be causing these issues? I have read where some updates were causing problems but I've tried most of those remedies and nothing has helped yet. Perhaps the Sprint Store, in an effort to extract more money (this is how it seemed) did not or was not able to flash the OS?
Any help would be greatly appreciated.
Leased phone (January 2017) use for my business. Has had (3) OTA updates since April. Started having issues after 3rd update mid-June (freezes / reboots). Most times have to pull the battery to get it to boot. Have wiped & restore several times, from Settings and Recovery boot menu. Cleared App cache and partition cache. Had the local Sprint Store 'supposedly' flash the OS from a PC but nothing improved. Described these issues below but was only met with a blank stare and an offer to open my wallet to replace with a refurbished phone without knowing what is causing the issue.
On some occasions when the device is not responding it heats up. Messages of Apps that stop responding include System UI, Package Access Helper, Touchwiz and Gmail, among others.
When going to Boot recovery menu to try clearing the partition cache the Android Icon shows up with the message 'Installing system update', which it's clearly not doing. Sometimes that's followed by the icon laying down and the message 'No command'. Does this mean the update didn't properly install? Another message I've noticed once the menu comes up is 'dm-verity verification failed . . . '
Further trying to diagnose, Sprint Zone / Device Diagnostics / Flagged / System Updates - always states 'Update now', but Settings / System Update / Software update message reads 'The latest updates have already been installed (N910PVPS4DPE2 / N910PSPT4DPE2 / N910PVPS4DPE2).
Investigated alternatives with Samsung (they replied the same day, Sprint Community message July 20th still hasn't replied) I can take it to a service center to have the hardware checked for a fee but it is not nearby and I'd like to first understand what the issue is.
From what I've described does anyone know what could be causing these issues? I have read where some updates were causing problems but I've tried most of those remedies and nothing has helped yet. Perhaps the Sprint Store, in an effort to extract more money (this is how it seemed) did not or was not able to flash the OS?
Any help would be greatly appreciated.
from xda-developers http://ift.tt/2akewQa
via IFTTT
No comments:
Post a Comment