Get Content from Another Phone Problems

I am unable to get the content of my old HTC One to move to my 10. When I try to use the "Get Content from Another Phone" tab in the Settings tab, the old phone cannot detect the PIN. Closer examination shows that the WiFi in the 10 shuts down when I try to use this feature.

I also tried to restore the backup using the HTC Sync Manager on my desktop. The Sync Manager cannot see the 10 when it is connected.

Suggestions?

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